Vodafone Postpaid to Prepaid Conversion

Vodafone, currently one of world’s largest mobile telecommunication network companies, was founded in the UK, in the year 1983. It is undoubtedly world’s leading international mobile communications group having approximately 347 million customers worldwide. It currently has equity interests in about 31 countries across 5 continents and around 40 partner networks all over the world.

Vodafone Essar is the Indian subsidiary of Vodafone Group and it commenced its operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for the Mumbai circle. The company now has service operations across the breadth and length of the country with more than 113.77 million customers in India. Vodafone provides a plethora of services such as telecommunications management, global device portfolio, enterprise central and managed mobility services. Vodafone also offers certain other customer oriented services such as ring tones, caller tunes and astrology downloads news and finance updates, sports, entertainment and customer care services.

Vodafone Postpaid to Prepaid Conversion: The General Experience

It is a known fact that customers tend to call cautiously and less frequently when they have a prepaid mobile connection. Understandably, big corporate mobile service provider companies have a tendency of not responding to requests of conversion of or migration from a postpaid mobile connection plan to the more economical option of a prepaid mobile connection plan. And even if they do respond, one is sure to get confusing and often misleading responses. Vodafone is no exception to this tendency dominant among most of the mobile service providers in India.

The general experience has been that if any Vodafone service customer calls up the customer care section of Vodafone with a request to change his connection plan from postpaid to prepaid he will get a big ‘NO’ as an answer. A majority of the customers take the denial to be final and do not enquire further as to for what reasons such conversion or migration is not possible. Those who are more persistent are usually told about the ‘technicalities’, that one will have to wait until the technical issues related to the postpaid to prepaid conversion are resolved, or  that there is no means to convert an already registered postpaid connection to a prepaid connection. Those who do not buy this are told buy the customer care people to approach any one of the various Vodafone stores in the vicinity and submit a request for converting the Vodafone postpaid connection into a prepaid one. However, many people who have tried this were in for a surprise. The in-charge at the Vodafone store often claims to have no authority to make the conversion from postpaid to prepaid and hence advises the customer to contact the Vodafone care service again in order to solve this technical tangle.

Customers may also be advised to send an email to the following email address- vodafonecare.kar@vodafone.com in order to register their request or the resultant grievances/ complaints with the concerned authorities. However it is best not to expect a reply immediately since the ‘concerned’ authorities take quite a bit of time to get concerned. Customers can also try and register their names for assistance online on the following customer care page-

http://www.vodafone.in/existingusers/hns/pages/h2h.aspx?id=dswwo3nouajx40z1

Vodafone Postpaid to Prepaid Conversion: The ‘Effective’ Procedure

It is no secret that the extreme levels of competition in the mobile and telecom service providing sector has taken its toll on the business of the big corporate houses in India and as a result their profits have plummeted. What is surprising though is that such big names are stooping to appallingly low levels in order to ensure minimization of losses. If you want to convert your Postpaid Vodafone mobile connection to a Prepaid Mobile Connection then there is an ‘effective’ way of doing it. We are using the word ‘effective’ because we really mean it.  Following are precisely the steps which you need to take in order to successfully convert or migrate from a postpaid connection to a prepaid one.

  1. Call up on the Vodafone Customer Care number 111. Do not lose patience if the number is busy for a long time. The portal tends to be busy throughout the rush hours. 
  2. Get the Nodal Officer’s Email Id and contact number from the ‘Contact us’ page on the official Vodafone website. Here is a link to make it easy- http://www.vodafone.in/existingusers/hns/pages/reachus_mah.aspx?cid=mah.
  3.  Send an Email to the Nodal Officer detailing your intention to change the Vodafone postpaid connection into a prepaid connection.
  4. Send a CC to the TRAI authorities just to be on the safer side. 

Following is the link to the Vodafone number migration form which you might be required to fill up and submit at one or the other point of time- http://www.vodafone.in/documents/pdfs/migrationpost2pre/postpaid_to_prepaid_migration_ors.pdf

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